Freezerworks Support

Support Options

First time purchasers of Freezerworks receive one year of technical support under the Customer Care Agreement. Support is available by phone at (425) 673-1974 between the hours of 7:30 a.m. and 4:30 p.m. Pacific time. E-mail support is available at support@dwdev.com (response within one business day).

Additional support after the first year of service is provided through a renewal of the Customer Care Agreement, or on an hourly basis at a rate of $200 per hour, with a one-hour minimum charge. The charge is payable by VISA, MasterCard, or Purchase Order number.

The one-year Customer Care Agreement entitles customers to:

• Support via phone, e-mail or online remote Internet session
  
• Upgrade and Maintenance releases at no additional charge
  
• Enrollment into any of the scheduled Webinar training sessions at no additional charge
  
• Assistance with bar code printer setup and connection to Freezerworks
• Assistance in finding the best ways to utilize Freezerworks
  
• Database diagnostics
  
• Needs assessment for custom features (does not include custom programming or modifications)
  
  
  When contacting Dataworks for support, please have the following information available:
  
  1. Your Freezerworks serial number or Customer Number. The serial number is located on the Freezerworks Information Sheet, the CD sleeve, and in the program itself in the About Freezerworks menu option which can be found under Help on Windows and in the Apple Menu on Macintosh.
  
  2. Make and model of the computer on which you are running Freezerworks.
  
  3. The operating system and version number for the computer (e.g., Windows XP or Mac OS X).
  
  4. A detailed description of the problem including the steps you followed as well as any error messages you may have received.
  
  This will greatly enhance our ability to assist you quickly and correctly.

Freezerworks Training Webinars

We are all working very hard on the upcoming release of Freezerworks Unlimited version 4.  With it comes a completely new set of curriculum and recorded sessions that will be available in Windows Media and Quicktime formats. 

Therefore, the Summer training class sessions is being delayed into the Autumn.  Stay tuned for more details.  In the meantime, if a training classes on any subject is needed, we can offer these to Customer Care Owners on a case by case basis.  We will be able to conduct a class according to your specific requirements.  Contact us and let us know what aspect of the program you need specific webinar training for. 

Freezerworks Recorded Webinars

Recorded webinar training sessions are available for Customer Care owners only through the Premium Support Area.  

To access the recorded sessions, login at the Customer Care Login window located at the upper right of this page.   If you need help or forgot your name and password, email us.